Client Information

We accept Cash, debit and credit cards (VISA, Maestro, Mastercard, VISA Electron, American Express)

Studio 8 operate a loyalty rewards scheme. The scheme is available for all Clients as a reward for their continued loyalty.

Each point has a nominal value of £1 and can be redeemed against services including special offers. For every £100 spent you will receive 2.5 points. Points are collected on the system automatically each visit and are allocated against the specific Client record card. A record of your points is available via your online booking or Studio 8 Beauty Book & Pay App. Points cannot be redeemed against products or as a cash alternative . Points can only be redeemed against treatments that you have taken and they cannot be transferred or used by any other person and will automatically expire after 180 days. Points are managed automatically in the system and cannot be reinstated once they have expired.

We reserve the right to use points as part payment for late cancellation or no show to appointments. We reserve the right to withdraw the loyalty scheme or transfer to another loyalty scheme at any time.

Our therapists work by an appointment and make every effort to ensure that appointments run to schedule. In order to assist please be prompt for your appointment.

If you are a new Client to the salon or receiving a new treatment for the 1st time please arrive 5-10 minutes earlier in order to complete the required consultation form and ensure you receive your full treatment time.

Our treatment times include a short consultation and commence at your booking start time. If you are late your treatment the time may be cut short and you will still be charged for the full treatment session. This ensures that our booking system runs smoothly and that the next Client’s treatment time is not impacted. This is especially important when other Clients may also working to a tight schedule due to travel, work and child care commitments etc…

Our waiting area is limited so we kindly ask that you attend alone and do not bring other guests unless they have booked appointments.  To ensure other client’s enjoy their treatments, as well as health & safety & therapist’s ability to keep to treatment times babies & children under the age of 12 are not permitted in the salon.

Booking is available via:

1) Our website – click the red tab to the left of this page

2) Studio Book & Pay App – click the App store or google play to the right of the page to down load

3) Facebook & Instagram

4) By calling the salon 02392 380 692 – select 1 for the automated booking service or 2 to speak to a receptionist.

5) By email –  please email salon@studio8beauty.co.uk and supply a mobile number for us to call back on.

Booking Appointments

By booking an appointment with Studio 8 Beauty, you agree to adhere to the terms and conditions outlined below. Appointments can be made through our website, booking app, phone, or in person at the salon. A valid contact number and email address must be provided during booking to facilitate communication regarding your appointment.

Cancellation Policy

We understand that unforeseen circumstances may arise, and we strive to accommodate our clients’ needs. However, we must also consider the impact of last-minute cancellations and no-shows on our business and staff. Therefore, we have implemented the following cancellation policy:

Cancellation Fees

Cancellations made 24 hours or more before the scheduled appointment time will not incur any cancellation fees. Cancellations made less than 24 hours before the scheduled appointment time will be subject to a 50% cancellation charge of the total cost of the booked services. Clients who do not attend their booked appointments (no-shows) will be charged a 90% fee of the total cost of the booked services.

Rescheduling

If you need to reschedule your appointment, we kindly request that you provide us with at least 24 hours’ notice to avoid cancellation fees.
You can reschedule your appointment without incurring any additional charges, provided you do so outside the 24-hour notice period.

Arrival Time

We recommend arriving at least 10 minutes before your scheduled appointment time. Late arrivals may result in a shortened service time, but the full fee for the booked service(s) will still apply.

Group Bookings

For group bookings of three or more people, we require a 50% deposit to secure the appointment(s). This deposit is non-refundable if the appointment is cancelled less than 24 hours in advance or if there are any no-shows in the group.

Card Capture

Unless indicated that a deposit is required, we do not take prepayment and instead operate a secure card capture system which, rather like a hotel booking system. takes card details in lieu of a deposit. Your final payment will be due at the time of appointment.

Deposits

Selected treatments, appointments that require large reservations of the therapist’s diary time may require a deposit. We reserve the right to take a deposit for Clients with a history of repeated no show or late cancellation or frequent rescheduling.

Illness

We prioritise the health and safety of our clients and staff. If you are feeling unwell or exhibiting symptoms of illness, please cancel your appointment, and we will gladly reschedule it for a later date.

Changes to Appointments

We reserve the right to make changes to your appointment, such as assigning a different staff member or altering the schedule, if necessary. We will notify you of any changes in advance.

Satisfaction Guarantee

We strive to provide excellent service and ensure that you are satisfied with your appointment. If you have any concerns or issues, please communicate them to our staff during your visit so that we can address them promptly.
Details of our complaint policy can be found at https://studio8beauty.co.uk/

Contact Information

For all booking, cancellation, and rescheduling inquiries, please contact us at 023 92 380692 or salon@studio8beauty.co.uk
By booking an appointment with Studio 8 Beauty Ltd, you acknowledge that you have read and agreed to these terms and conditions. We appreciate your understanding and cooperation in helping us maintain the highest standards of service.

The salon is based on a prestigious business park known as 1000 Lakeside North Harbour (formerly IBM North Harbour site). The site is open to all visitors. Other facilities available include Starbucks, Hair OTT, Subway, and CoOp Florist, CoOp Convenience Store. In addition there is a Cafe in the main building serving hot meals, snacks and beverages.

Please check out our Contact Page for a map and directions

There is plenty of free visitors parking around the retail area , overflow visitors parking and on the Lakeside North Harbour site including 3 dedicated parking spaces for Studio 8 Clients directly outside the salon. Additional visitor parking is available in any of the bays marked with a green “V”  indicating visitor parking along the main access road onto 1000 Lakeside. There is a 2 hour limit that is waived when you register your vehicle details at our reception desk.

We politely ask that you do not park in spaces belonging to other companies.

We require a patch test for all eyebrow and eyelash tinting (tint sensitivity), lash perming (perm solution sensitivity) and eyelash extensions (glue sensitivity) at least 24 hours prior to treatment for 1st time Clients or those that have not had the treatment for 3 months or more.

Certain skin treatments such as Chemical Peels also require a patch test due to the bioactivity of the products used. This is to ensure Client safety during treatment.

For insurance purposes unfortunately we are unable to accept any form of waiver.

As we offer an environment to relax and unwind, we politely request, that out of consideration for other clients, young children are not brought into the salon.

For Health & Safety reasons we are not permitted to allow children into the treatment rooms.

We do not insist that mobiles are switched off, however, in consideration of other clients we request that mobiles are switched to silent and that you do not take calls during your treatment or visit to the salon.

We have Studio 8 gift cards available to purchase both in the salon and online. They can be purchased for amounts from £20 or for specific treatments. All Gift cards are valid for 12 months and cannot be exchanged or refunded for cash. Please visit our Gift Vouchers Page for more details

We offer treatment courses for specific treatments with great savings. Please refer to our treatment menu for more details.

Studio 8 Complaints Policy

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

PROCESS

Tell someone you’re not happy with the service you’ve received, either while you’re in the salon or as soon as possible after leaving. Calmly and clearly explain the problem.
We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks.

If you have already left the salon, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.

Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different beauty therapist if you prefer, although this may not be possible if the individual is self-employed.

If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.

ALTERNATIVE DISPUTE RESOLUTION

If, after following our complaints policy, we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, we will refer you to a certified alternative dispute resolution provider, Hair & Beauty Mediation.

As mediators, they listen to both sides and help us work towards a fair and reasonable compromise which is acceptable to both parties. It is not legally binding unless both parties agree on an outcome, but it is a cheaper and quicker alternative than taking legal action.

Please note there is a charge of £12 including VAT for the client and £30 including VAT for the salon.

Hair & Beauty Mediation can be contacted by:

Phone: 01234 831965

Email: mediation@nhf.info

Website: www.nhf.info/complaints