Information for Salon Clients
Please click on the + sign to the right of each question for details and answers. If you have any questions, which are not listed below, please do not hesitate to telephone us on 023 9238 0692 and we will be very happy to assist you.
How can I pay ?
We accept Cash, debit and credit cards (VISA, Maestro, Mastercard, VISA Electron)
Loyalty Club Points
Studio 8 operate a loyalty rewards scheme “Pamper Me Reward Points”. The scheme is available for all Clients as a reward for their continued loyalty. In order to become a member of the Pamper me Reward Club or to remain in the club you must have visited the salon in the last 12 weeks with a minimum spend of £100.
Each point has a nominal value of £1 and can be redeemed against services including special offers. For every £100 spent you will receive 5 points. Points are collected on the system automatically each visit and are allocated against the specific Client record card. A record of your points is available on your till receipt each time you visit including when they expire. Points cannot be redeemed against products or as a cash alternative and you must collect a minimum of 6 points before you are able to redeem. Points can only be redeemed against treatments that you have taken and they cannot be transferred or used by any other person and will automatically expire after 3 months. Points are managed automatically in the system and cannot be reinstated once they have expired.
We reserve the right to remove membership of the scheme for Clients that do not adhere to our 24 hour cancellation policy including not attending their appointment. We reserve the right to withdraw the loyalty scheme or transfer to another loyalty scheme at any time.
Arriving at the Salon
Our therapists work by an appointment and make every effort to ensure that appointments run to schedule. In order to assist please be prompt for your appointment.
If you are a new Client to the salon or receiving a new treatment for the 1st time please arrive 5-10 minutes earlier in order to complete the required consultation form and ensure you receive your full treatment time.
Our treatment times include a short consultation and commence at your booking start time. If you are late your treatment the time may be cut short and you will still be charged for the full treatment session. This ensures that our booking system runs smoothly and that the next Client’s treatment time is not impacted. This is especially important when other Clients may also working to a tight schedule due to travel, work and child care commitments etc…
What is your Cancellation Policy ?
We understand that your plans may change at short notice or unforeseen circumstances can arise. If you are not able to attend your appointment please contact us asap so we can offer the appointment to someone else and avoid charges to you. This includes if you are still able to attend but no longer require all the treatments that you had initially booked.
In order to cover loss of earnings for the therapist we reserve the right to charge for missed or cancelled appointments as following:
If an appointment is cancelled 24 hours prior to your appointment there will be a charge of 100% of the treatment time booked.
A no-show will be charged in full.
Certain, treatments of 1.5 hours or more will require a deposit of £20 in order to reserve the therapists time. This is non refundable if the appointment is cancelled 24 hours or less before the appointment time.
For group or larger bookings a deposit of 50% is required at the time of booking and 7 days notice is required in order to cancel or you will lose your deposit. If however we are able to fill some or all of the cancelled appointment space we will return the deposit depending on if the diary time that has been rebooked.
For Wedding, Prom, Special Occasion, Hen and Pamper party bookings please refer to the specific booking form for our terms and conditions.
When you pay a deposit this will placed on account and will be used as part payment at the time of attending your appointment. Subject to terms and conditions as described above this deposit is non refundable if you fail to follow cancellation policy.
By booking with Studio 8 you are accepting our terms and conditions.
Thank you for understanding and support.
Where is Studio 8 Beauty Salon ?
The salon is based on a prestigious business park known as 1000 Lakeside North Harbour (formerly IBM North Harbour site). The site is open to all visitors. Other facilities available include Starbucks, Hair OTT, Subway, and CoOp Florist, CoOp Convenience Store. In addition there is a Cafe in the main building serving hot meals, snacks and beverages.
Please check out our Contact Page for a map and directions
Where can I park when visiting the Salon ?
There is plenty of free visitors parking around the retail area , overflow visitors parking and on the Lakeside North Harbour site including 3 dedicated parking spaces for Studio 8 Clients directly outside the salon.
We politely ask that you do not park in spaces belonging to other companies.
Please ignore the 2 hours limit as this is not relevant to visitors to the retail area.
Do I require a Skin Patch test for some treatments ?
We require a patch test for all eyebrow and eyelash tinting (tint sensitivity), lash perming (perm solution sensitivity) and eyelash extensions (glue sensitivity) 24 hours prior to treatment for 1st time Clients or those that have not had the treatment for 3 months or more.
Certain skin treatments such as Biosurface Peel also require a patch test due to the bioactivity of the products used. This is to ensure Client safety.
For insurance purposes unfortunately we are unable to accept any form of waiver.
Can I bring children to the Salon ?
As we offer an environment to relax and unwind, we politely request, that out of consideration for other clients, young children are not brought into the salon.
For Health & Safety reasons we are not permitted to allow children into the treatment rooms.
Can I leave my mobile on whilst at the Salon ?
We do not insist that mobiles are switched off, however, in consideration of other clients we request that mobiles are switched to silent and that you do not take calls during your treatment or visit to the salon.
Are Gift Cards or Gift Vouchers available for purchase ?
We have Studio 8 gift cards available to purchase both in the salon and online. They can be purchased for amounts from £20 or for specific treatments. All Gift cards are valid for 12 months and cannot be exchanged or refunded for cash. Please visit our Gift Vouchers Page for more details
Can I save if I buy a course of treatments ?
We offer treatment courses for specific treatments with great savings. Please refer to our treatment menu for more details.
Are Therapists qualified and insured ?
The salon has very high standards of quality and hygiene. All staff and the salon are members of BABTAC which means that all therapists are verified and certified as being qualified to carry out treatments that they are insured for.
£20 Treatment Booking Deposit
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